Thursday, 3 September 2009

More on Persimmon Homes, Westbury Partnership and Charles Church New Homes

We are intending to have a complete list of other customer experiences with the Persimmon Group of companies in the UK New House Building Industry. We need the equivalent of the JD Power Survey.

But it has to be done in such a way that those customers that have invested in a new home from the Persimmon Homes Group, do not (either in perception or reality) devalue their investment.

To that end ones focus will be on Customer Satisfaction Surveys regarding Customer Service, and not focussing on the quality or structural issue (which have greatest impact on resale, if a Persimmon Estate gets a bad name)

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