Tuesday, 20 July 2010

Charles Church Reviews, Heald Point, Manchester

Heald Point, Cunningham Drive, Styal, Manchester, Greater Manchester, M22 5LT - a new Charles Church development, review coming shortly.

Thank-you to those that have contacted us offering to review new developments by Charles Church or Persimmon Homes, we look forward to sharing your opinions. More reviewers are wanted, please contact us.

Sunday, 18 July 2010

Camber's Edge, Portsmouth, by Charles Church

Camber's Edge, Broad Street, Old Portsmouth, Portsmouth, Hampshire, PO1 2JE - another new development by Charles Church, but what's it really like?

Review coming soon from one of our followers . . . watch this space.

Friday, 9 July 2010

BBC Watchdog, Persimmon Homes and Charles Church

To quote BBC Watchdog editorial which also mentions Persimmon Homes and Charles Church customer service issues. "Two years ago, the NHBC received 63,000 complaints about faults in new houses but last year, during the recession, the number of complaints actually went up. This was despite 40 per cent fewer houses being built".

Persimmon Homes said "We take our customer service and build quality seriously. All new homes will experience a settling in period and it is not unusual for snagging to occur after completion. We endeavour to deal with all items brought to our attention as quickly and thoroughly as possible".

Perhaps they should be fair, and define 'as quickly as possible'. Does this mean 5, 6 or 7 years? And how can they possibly consider that as quick? Typical I would agree, yes - but quick, I think not. We've waited over 4 years now, and still Persimmon Group plc is dragging out remedial works and delaying, whether for the simplist leak or an expensive structural safety issue.

Thursday, 8 July 2010

Show Home Review, Tanners Gate, Persimmon Homes

Interesting information on Persimmon Homes Tanners Gate development, in Hunts Pond Road, Titchfield Common, Fareham.

Wednesday, 7 July 2010

Dominic Harman, Persimmon Homes' Group Communications Director

This statement is taken from Persimmon Homes website. Dominic Harman, Persimmon Homes' Group Communications Director, statement:

"We welcome the new Consumer code for Housebuilders which we fully complied with in our original customer charter. The new Consumer Code has been developed over many months of consultation with industry stakeholders. It can only be seen as a positive step to further ensure homebuyers get the very best service that they should expect from a responsible and reliable house builder like Persimmon"

Tuesday, 6 July 2010

Kings Quarter, Bracknell, Charles Church New Homes

Kings Quarter, Siskin Gate, Jennett’s Park, Bracknell, Berkshire, RG12 8BF.

Review coming shortly.

Charles Church and Persimmon Homes, new developments and estate, get the inside track before you purchase.

Our reviews base quality on both the show home/s and the new estate as a whole, as well as factoring recent similar developments.

For customer service and warranty resolution issues, we weight the review more on new customers experiences over the last 2-5 years (or as long as issues take to resolve, 7 years is not uncommon with Persimmon Group plc). The new estate itself, with only a few homes sold/occupied will not be representative. In particular, it's easiest for Charles Churh to perform remedial work for a couple of house that have issues, whilst the contractors are still on site, plus if new buyers ask those first few customers about customer care and service they'll more likely give a good feedback in the first few months. Of course if you ask them 4 years later, when issues are still unresolved, then they might start to be just a little more critical.