Monday, 25 April 2011

They Did Warn Us They Would Pull Out

But is it right? Years later and we are still waiting for faults to be fixed.

Is it right that the builder can refuse to fix one item, because you have complained to the NHBC about another? Is it right that the builder can delay fixing an agreed item indefinitely, even when all parties have agreed to no delay?

The Persimmon Group plc, appears to be able to do what they want, when they want and the home owner is expected to just put up with it. That the NHBC would help them to this end is alarming to say the least.

Still we await simple and difficult faults to be rectified.

Monday, 10 January 2011

New Year, Same Problems, Can Charles Church Change in 2011

Poor Customer Service, Low Quality, and a lack of remedial work is still the theme for Charles Church in 2011. Just how long do we have to wait for simple plumbing issues to be fixed?

How many times can they (Charles Church, part of Persimmon Group plc, which also trades as Persimmon Homes) tell us they are going to fix them, only for them to do nothing?

The wait continues for a house we can live in or sell.