Still Waiting on Charles Church (part of Persimmon Group plc)

Over four and a half years and still we wait for Charles Church to do the right thing.

The excuses and delays continue, with no resolution to our problems with the substandard new home they sold.

We continue to complain, and continue to wait for a satisfactory outcome.

Persimmon Group plc, Persimmon Homes, Charles Church, Westbury Partnerships

The advertising continues, painting a rosie picture of a safe investment in a new home from the Persimmon Group plc (which includes Charles Church and Persimmon Homes), yet the reality (in our 5th year) of waiting for snagging to be addressed is very different. In fact we feel our experience of buying a new home from the Persimmon Group plc is the total opposite of what we expected from the company's sales and marketing claims.

The customer complaints have continued for far to long with both Persimmon and Charles Church, with the standards being unsatisfactory.

Even the customer sales agents didn't give us an honest or accurate picture, with direct questions being answered incorrectly it later turned out. Yet at least one professional claimed the sales staff had been informed of issues with the new home prior to sale.

Does Anyone Care at Persimmon Homes or Charles Church

Customer Service is Dreadfull. I've never experienced anything this bad before. Years and Years go by, yet still simple faults are not being fixed.

Charles Church Reviews, Heald Point, Manchester

Heald Point, Cunningham Drive, Styal, Manchester, Greater Manchester, M22 5LT - a new Charles Church development, review coming shortly.

Thank-you to those that have contacted us offering to review new developments by Charles Church or Persimmon Homes, we look forward to sharing your opinions. More reviewers are wanted, please contact us.

Camber's Edge, Portsmouth, by Charles Church

Camber's Edge, Broad Street, Old Portsmouth, Portsmouth, Hampshire, PO1 2JE - another new development by Charles Church, but what's it really like?

Review coming soon from one of our followers . . . watch this space.

BBC Watchdog, Persimmon Homes and Charles Church

To quote BBC Watchdog editorial which also mentions Persimmon Homes and Charles Church customer service issues. "Two years ago, the NHBC received 63,000 complaints about faults in new houses but last year, during the recession, the number of complaints actually went up. This was despite 40 per cent fewer houses being built".

Persimmon Homes said "We take our customer service and build quality seriously. All new homes will experience a settling in period and it is not unusual for snagging to occur after completion. We endeavour to deal with all items brought to our attention as quickly and thoroughly as possible".

Perhaps they should be fair, and define 'as quickly as possible'. Does this mean 5, 6 or 7 years? And how can they possibly consider that as quick? Typical I would agree, yes - but quick, I think not. We've waited over 4 years now, and still Persimmon Group plc is dragging out remedial works and delaying, whether for the simplist leak or an expensive structural safety issue.

Show Home Review, Tanners Gate, Persimmon Homes

Interesting information on Persimmon Homes Tanners Gate development, in Hunts Pond Road, Titchfield Common, Fareham.