Persimmon Homes - couple say their new home is turning out to be less than a dream

Persimmon Homes development in Basingstoke has caused complaint in Hampshire - check out ThisIsHampshire.net for details of this home owners' Persimmon Homes Customer Complaints.

Andrew Golawski, managing director of Persimmon Homes South East, said: "Our customer services manager has arranged to meet the customer at their property to discuss the recent incident." He added: "We take reported problems seriously and have a dedicated customer care team in place to help rectify any defects that are our responsibility."

Lucky couple I say, we are still waiting to meet the Customers Services Manager since 2008 - even a returned phone call (as promised) would be a good start. In our experience the dedicated customer care team is more about trying to delay or not rectify defects that are their responsibility.