We are still waiting, after many years for the faults to be fixed.
Charles Church customer service keeps making unjustified excuses for unacceptable delays and poor workmanship.
Thursday, 29 October 2009
Saturday, 17 October 2009
Damp and Mould Can be a Serious Health Issue in a New Home
We suffered from Damp and Mould in our new home, and since realising the cause was a leak, we have stopped using the bathroom. That was over 2 years ago that we realised the connection, but the original mould was discovered over 3 years ago.
The builder in our home, Charles Church, claimed just wiping the mould away would suffice. However, it kept returning. It turned out the leak from a bathroom upstairs, was running on a sloped ceiling (unlevel floors) and then down a wall, which on the far side, was in an under stairs closet. This is where the worst of the mould was found. Less was on the near side of the wall, where the dining room was located. Still the mould should have been dealt with in a professional manner by the builder. We still await the leak to be fixed, then hopefully they might repair the ceilings and walls, and then make sure the mould is properly cleared up.
Come on Charles Church, how hard can it be to build a house in a competent manner.
Persimmon Homes also has press and publicity regarding damp and mould. Other news articles on Persimmon Homes and Mould. Lastly a post asking for advice on damp and mould. On our estate, and other estates I've visited, neighbours & residents were suffering silimalar issues, with similar unsatisfactory consequences.
The builder in our home, Charles Church, claimed just wiping the mould away would suffice. However, it kept returning. It turned out the leak from a bathroom upstairs, was running on a sloped ceiling (unlevel floors) and then down a wall, which on the far side, was in an under stairs closet. This is where the worst of the mould was found. Less was on the near side of the wall, where the dining room was located. Still the mould should have been dealt with in a professional manner by the builder. We still await the leak to be fixed, then hopefully they might repair the ceilings and walls, and then make sure the mould is properly cleared up.
Come on Charles Church, how hard can it be to build a house in a competent manner.
Persimmon Homes also has press and publicity regarding damp and mould. Other news articles on Persimmon Homes and Mould. Lastly a post asking for advice on damp and mould. On our estate, and other estates I've visited, neighbours & residents were suffering silimalar issues, with similar unsatisfactory consequences.
Monday, 28 September 2009
Wasting More & More Customer Time, That's Charles Church Customer Service
Many years have passed since we moved into our new Charles Church home, but one thing stays constant, the poor customer service, the substandard construction, the quality issues with our home.
Delay after delay, excuse after excuse, Charles Church are fine if you don't spot the faults, but complain and try to get issues resolved and expect to see the other side to Charles Church.
I would never advise any one to purchase a home from Charles Church, nor any other company in the Persimmon Group, which includes Persimmon Homes.
Delay after delay, excuse after excuse, Charles Church are fine if you don't spot the faults, but complain and try to get issues resolved and expect to see the other side to Charles Church.
I would never advise any one to purchase a home from Charles Church, nor any other company in the Persimmon Group, which includes Persimmon Homes.
Thursday, 24 September 2009
Ewan Mackay, a Regional Director for Persimmon Homes. You Make Me Laugh
http://www.thesouthernreporter.co.uk/news/SNH-and-SEPA-add-weight.3750642.jp?articlepage=1
Regional director for Persimmon Homes East Scotland, Ewan Mackay, said: "It is normal for a development of this scale to generate comments from the local community and we are more than happy to work with the council and local planners to address these issues."
“As a responsible house builder we are committed to working closely with the communities in which we operate to ensure all issues are addressed and we will continue to do so at our Easter Langlee development.”
But Charles Church (part of Persimmon) won't fix our home, from the leaky plumbing to the faulty flooring, after many years . . . maybe Persimmon and Charles Church directors should try being a customer complaining for a fix, and see if it's rose tinted marketing they want to hear.
Regional director for Persimmon Homes East Scotland, Ewan Mackay, said: "It is normal for a development of this scale to generate comments from the local community and we are more than happy to work with the council and local planners to address these issues."
“As a responsible house builder we are committed to working closely with the communities in which we operate to ensure all issues are addressed and we will continue to do so at our Easter Langlee development.”
But Charles Church (part of Persimmon) won't fix our home, from the leaky plumbing to the faulty flooring, after many years . . . maybe Persimmon and Charles Church directors should try being a customer complaining for a fix, and see if it's rose tinted marketing they want to hear.
Wednesday, 23 September 2009
Could a £200 spend on a proper specification floor have saved £50k in repair costs
It seems likely, more news to follow, on the Charles Church blunder that could cost £1000's to put right.
£50k is just one estimate, taking labour and material and estimating temporary accomodation at 3 months . . . but Charles Church is known to take years over these matters just to finally get to a fix that might work, and then might move you out for a year whilst they try to implement it.
£50k is just one estimate, taking labour and material and estimating temporary accomodation at 3 months . . . but Charles Church is known to take years over these matters just to finally get to a fix that might work, and then might move you out for a year whilst they try to implement it.
Thursday, 17 September 2009
Charles Church Noisy & Bouncy Floors
Forget cowboys, is a knight in shinning armour trying to persuade you to rush into a questionable fix for noisy & bouncy floors (not spelt noisey), including deflection, springyness, springiness, bouncing, vibration, flex, damaged floor joists, floors not fit for purpose, unlevel floors, green brick work, dropped brick.
Don't take the short cut fix, make sure the Knight gives you a proper fix to the problem, not a minimum line of noggins across your joists. Read up on benefits of bridging using solid blocking rather than noggins (or herringbone cross bracing).
Don't take the short cut fix, make sure the Knight gives you a proper fix to the problem, not a minimum line of noggins across your joists. Read up on benefits of bridging using solid blocking rather than noggins (or herringbone cross bracing).
My Reasons for Not Recommending a Charles Church Home
From ones own experience of living in a new Charles Church home.
1. Poor Customer Service, over and over again - the worst I've ever experienced.
2. Poor Quality and Workmanship - original construction, snagging work, planning.
3. Poor Specification, particularly the things you can't see or don't notice initially (floor joists).
4. Dangersous faults - electrics, central heating (gas), security.
5. Misleading Sales & Marketing - what happened to property misdescriptions act?
6. Stress & illness from trying to fix points 1 to 5.
7. Extraordinary amount of time wasted trying to fix points 1 to 5 - measured in years.
Having talked to numerous owners, I would also not recommend buying a new home from Persimmon Homes or Charles Church.
1. Poor Customer Service, over and over again - the worst I've ever experienced.
2. Poor Quality and Workmanship - original construction, snagging work, planning.
3. Poor Specification, particularly the things you can't see or don't notice initially (floor joists).
4. Dangersous faults - electrics, central heating (gas), security.
5. Misleading Sales & Marketing - what happened to property misdescriptions act?
6. Stress & illness from trying to fix points 1 to 5.
7. Extraordinary amount of time wasted trying to fix points 1 to 5 - measured in years.
Having talked to numerous owners, I would also not recommend buying a new home from Persimmon Homes or Charles Church.
Subscribe to:
Posts (Atom)