Do we have it, should we have it?
All we know is the noise feels too much, night and day, whatever you do, someone else can hear through the home. But heating insulation and sound insulation are not the only issues. Plumbing, Central Heating, gas fires, gas insulation, secuirty, health and safety, windows, electirc installation, etc etc, problems and issues abound, and the builder is still dodging their contractural obligations (which is the thing we see them do best).
Wednesday, 7 April 2010
Tuesday, 23 March 2010
Bouncy and Noisy Floors - Persimmon Homes
Some interesting information written in the forum at Snagging.Org, regarding Persimmon Homes Customer Complaints and Floor Defects. A second link to another forum thread on Persimmon Homes also focuses on Creaking Floor Problems.
Every estate I've visisted has had similar issues whether Persimmon Homes or Charles Church. The cracking sound heard from the room below, when someone (or a pet) walks above is the early warning sign that you may also have similar issues. It's unlikely most would spot this on first moving in, but with time such issues generally worsen, and then it can become more and more obvious to potential purchasers, causing a very real worry about the saleability of one's investment in a Charles Church New Build Home.
Every estate I've visisted has had similar issues whether Persimmon Homes or Charles Church. The cracking sound heard from the room below, when someone (or a pet) walks above is the early warning sign that you may also have similar issues. It's unlikely most would spot this on first moving in, but with time such issues generally worsen, and then it can become more and more obvious to potential purchasers, causing a very real worry about the saleability of one's investment in a Charles Church New Build Home.
Monday, 15 March 2010
Charles Church - still not investigating or fixing faults
More excuses, more delays, still Charles Church (part of Persimmon Group plc, they also trade under Persimmon Homes) are not honouring their obligations to fix the simple or the complicated.
Despite numberous customer complaints, by others, we are still left waiting. Electrics, Plumbing, Flooring, many many snagging issues, defects, and structural concerns are still outstanding. Nearly 4 years of inconvenience, stress and anxiety.
Despite all the excuses Charles Church have given, blaming everyone but themselves, we are left to conclude ultimately money is the reason why the serious and expensive to fix faults are not being fixed in our new home.
Despite numberous customer complaints, by others, we are still left waiting. Electrics, Plumbing, Flooring, many many snagging issues, defects, and structural concerns are still outstanding. Nearly 4 years of inconvenience, stress and anxiety.
Despite all the excuses Charles Church have given, blaming everyone but themselves, we are left to conclude ultimately money is the reason why the serious and expensive to fix faults are not being fixed in our new home.
Friday, 12 March 2010
Charles Church, part of Persimmon Group plc
It's Friday the 12th, yet we think our new home is a homage to Friday 13th, as the nightmare continues year after year. Thank-you Charles Church for making the whole experience such a horror. One day we may be able to sell the home with all it's defects fixed, then again, one day we may not.
Sunday, 28 February 2010
Charles Church - the problems with our new home remain
Still we are waiting for Charles Church to address our customer complaints. Charles Church is a trading company of the Persimmon Group plc (which also trades as Persimmon Homes).
Plumbing, electrical, flooring issues are still outstanding. Investigations and remedial works are still delayed. Despite numerous excuses from Charles Church, blaming numerous people other than themselves, we are left to conclude the reason for failing to meet their obligations and repair the faults, is simply down to money.
Plumbing, electrical, flooring issues are still outstanding. Investigations and remedial works are still delayed. Despite numerous excuses from Charles Church, blaming numerous people other than themselves, we are left to conclude the reason for failing to meet their obligations and repair the faults, is simply down to money.
Friday, 19 February 2010
Will They Ever Fix the Problems on Our Estate in an Open and Professional Manner
Years after building an estate with defects the builder has still not shown us a genuine intent to professionaly investigate and fix the faults in our new home. From the simple issues to the complicated (those which might take 3-4 months of access to the property, although in the past such estimates could run to a year whilst residents moved out).
The builder has got themselves in a bit of a muddle, making home owners wait (since 2008) for the out come of an investigation into one home, and then trying to role out a different method to those effected on the estate to what was done in that home. But then (and this is even harder to fathom) agreeing to do something different with the owner of that original home, different to what they first trialed, which is different to what they are trying to roll out to other homes. Meaning they have 3 different methods. It would probably be quite easy for you to guess if the method they are trying to roll out to the other homes is the cheaper, more expensive, or mid-priced method - but rather than guess, we can document the differences and let you see what's actually behind what appear to us to be rather vague and somewhat misleading claims.
The builder has got themselves in a bit of a muddle, making home owners wait (since 2008) for the out come of an investigation into one home, and then trying to role out a different method to those effected on the estate to what was done in that home. But then (and this is even harder to fathom) agreeing to do something different with the owner of that original home, different to what they first trialed, which is different to what they are trying to roll out to other homes. Meaning they have 3 different methods. It would probably be quite easy for you to guess if the method they are trying to roll out to the other homes is the cheaper, more expensive, or mid-priced method - but rather than guess, we can document the differences and let you see what's actually behind what appear to us to be rather vague and somewhat misleading claims.
Saturday, 6 February 2010
Persimmon Homes - couple say their new home is turning out to be less than a dream
Persimmon Homes development in Basingstoke has caused complaint in Hampshire - check out ThisIsHampshire.net for details of this home owners' Persimmon Homes Customer Complaints.
Andrew Golawski, managing director of Persimmon Homes South East, said: "Our customer services manager has arranged to meet the customer at their property to discuss the recent incident." He added: "We take reported problems seriously and have a dedicated customer care team in place to help rectify any defects that are our responsibility."
Lucky couple I say, we are still waiting to meet the Customers Services Manager since 2008 - even a returned phone call (as promised) would be a good start. In our experience the dedicated customer care team is more about trying to delay or not rectify defects that are their responsibility.
Andrew Golawski, managing director of Persimmon Homes South East, said: "Our customer services manager has arranged to meet the customer at their property to discuss the recent incident." He added: "We take reported problems seriously and have a dedicated customer care team in place to help rectify any defects that are our responsibility."
Lucky couple I say, we are still waiting to meet the Customers Services Manager since 2008 - even a returned phone call (as promised) would be a good start. In our experience the dedicated customer care team is more about trying to delay or not rectify defects that are their responsibility.
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