Charles Church mentioned in another article (prior to purchase by Persimmon Group plc, that also trade as Persimmon Homes). Whilst this article dates back to the late 1990's, I'm not sure if the situation is better yet - certainly our experience feels much worse than that described.
Customer complaints, faults and snags, defects and damage - we still feel we are going round in circles trying to get the builder to meet their obligations to repair faults in the first two years, only we're now almost two years on from those first two years.
Home owners listed problems, some of which were similar to ours, only we are still fighting this in 2010. Our home was built when Persimmon Group plc had already purchased Charles Church, and after Persimmon had opportunity (and describe as much in newspaper articles) to introduce Persimmon Management approach into Charles Church. Not sure it has made any difference to us.
Thursday, 4 February 2010
Delays and Denials Continue, Thank-You Persimmon Group plc
Still we are waiting for investigations and remedial works. The reasons given for delays keep changing (after each is explored for any validity) and the latest one contradicts all the others - makes me wonder if they even check against the false claims they previously made before presenting new ones to us.
I think they are getting tougher and tougher however, as they realise the collective cumulation of mistakes, false claims, management errors and a general lack of professional leadership paints an extraordinariliy bad picture of their behaviour and actions.
Open and Transparent would be a start. Should we just give in and pay for the works to be done privately? The builder seems determined for that to be the out come of our complaining.
I think they are getting tougher and tougher however, as they realise the collective cumulation of mistakes, false claims, management errors and a general lack of professional leadership paints an extraordinariliy bad picture of their behaviour and actions.
Open and Transparent would be a start. Should we just give in and pay for the works to be done privately? The builder seems determined for that to be the out come of our complaining.
Wednesday, 3 February 2010
The Delays Continue, Persimmon Group plc, Still Not Fixing Faults, Customer Services Not Helping
Despite our numerous customer complaints concerning faults and snagging items in our new home, we await the important repairs which might finally enable us to sell this home and put the nightmare behind us. But as a open and transparent investigation has not even happened, it doubtful in our minds that a solution can be found and implemented within 5-7 years of purchasing the house.
Monday, 1 February 2010
Complaints Flood in as Persimmon Pipes Burst - newspaper article, Hawick News
Couples dreams of spending Christmas in a new home from Persimmon Homes, read more here. Like many stories that we read, we can relate to the experiences that new home owners discuss with Persimmon Group plc.
One new home owner thought of a BIG way to get the message across, about feelings towards the developer, this is another, seperate story, on a Persimmon experience, and a protest bus.
Lastly, some of the complaints for another Persimmon Experience, at Elvetham Heath, naming some of the builders people. You may find some of the names listed here familiar to your, we did.
One new home owner thought of a BIG way to get the message across, about feelings towards the developer, this is another, seperate story, on a Persimmon experience, and a protest bus.
Lastly, some of the complaints for another Persimmon Experience, at Elvetham Heath, naming some of the builders people. You may find some of the names listed here familiar to your, we did.
Wednesday, 27 January 2010
". . . some homebuyers experience significant detriment, distress and inconvenience that comes with major, or many, faults in a new home"
That was the findings of an OFT (Office of Fair Trading) Review.
In a Telegraph Article - Housebuilders have accused the Office of Fair Trading of jumping on a well-worn bandwagon after the competition watchdog launched a "toothless" investigation into the £20bn industry. Questions were also raised about the merit of the inquiry by John White, chairman of Britain's largest housebuilder Persimmon, who said: "I don't understand why this is an OFT matter."
The later findings of the OFT - ". . . some homebuyers experience significant detriment, distress and inconvenience that comes with major, or many, faults in a new home" - does not begin to describe the experience we have had, and continue to have with Charles Church, part of the Persimmon Group plc (they also trade under the name of Persimmon Homes and Westbury Partnerships).
Nearly 4 years on, and still we get denials, delays and a lack of honest and professional behaviour from the builder. We struggle to tell the difference between the Cowboys one sees on TV programs (e.g. Rogue Traders) and Charles Church.
In a Telegraph Article - Housebuilders have accused the Office of Fair Trading of jumping on a well-worn bandwagon after the competition watchdog launched a "toothless" investigation into the £20bn industry. Questions were also raised about the merit of the inquiry by John White, chairman of Britain's largest housebuilder Persimmon, who said: "I don't understand why this is an OFT matter."
The later findings of the OFT - ". . . some homebuyers experience significant detriment, distress and inconvenience that comes with major, or many, faults in a new home" - does not begin to describe the experience we have had, and continue to have with Charles Church, part of the Persimmon Group plc (they also trade under the name of Persimmon Homes and Westbury Partnerships).
Nearly 4 years on, and still we get denials, delays and a lack of honest and professional behaviour from the builder. We struggle to tell the difference between the Cowboys one sees on TV programs (e.g. Rogue Traders) and Charles Church.
Monday, 25 January 2010
Residents of Persimmon Homes Developments, Complaints by Home Owners
Yet further information on Persimmon Homes Customer experiences. A development in Glasgow, converted by Persimmon Homes, has led to a residents association being formed.
This has also been done by Charles Church residents, such as those at Clearwater in Surrey.
The review center also has postings by Persimmon Homes customers. Many complaints and unhappy customers have posted their experience with Persimmon Homes. I would add, that not one of these reviews reflect how bad we felt the experience was with a Charles Church home, from the Persimmon Group plc. We feel most news paper stories make the problem sound a less trouble and stress that it was for us.
This newspaper story is interesting. I visited a Charles Church & Persimmon Development in Basingstoke a few years ago, and discovered more of the flooring issues being reported, similar to those that still effect our home to this day. Persimmon Homes may well discuss issues with home owners, and may have a customer service department in place to help . . . but alas I find our experience of Charles Church to be unwilling to discuss anything that causes them to admit fault or responsibility. I also find them unable to work in an open and transparent manner, nor have I found them to be honest and professional. Persimmon Homes customers report similar experiences to ones own.
This has also been done by Charles Church residents, such as those at Clearwater in Surrey.
The review center also has postings by Persimmon Homes customers. Many complaints and unhappy customers have posted their experience with Persimmon Homes. I would add, that not one of these reviews reflect how bad we felt the experience was with a Charles Church home, from the Persimmon Group plc. We feel most news paper stories make the problem sound a less trouble and stress that it was for us.
This newspaper story is interesting. I visited a Charles Church & Persimmon Development in Basingstoke a few years ago, and discovered more of the flooring issues being reported, similar to those that still effect our home to this day. Persimmon Homes may well discuss issues with home owners, and may have a customer service department in place to help . . . but alas I find our experience of Charles Church to be unwilling to discuss anything that causes them to admit fault or responsibility. I also find them unable to work in an open and transparent manner, nor have I found them to be honest and professional. Persimmon Homes customers report similar experiences to ones own.
Monday, 18 January 2010
Another Home Blog on Charles Church New Homes
Lots of details regarding Charles Church and floor issues (bouncy, noisy, unlevel) and the nearly 4 year fight just to get to the stage where builder agree those three issues should be fixed.
Common floor issues were found to be; noisy, bouncy and unlevel. Some might use other words to describe floor issues with new home, such as being; vibration, bouncey, bounce, noisey, noise, creaking, creeking, cracking, unlevel, not flat, poor, squeeky, squeaky, etc.
Floor problems (noisy, bouncy, unlevel) can be very expensive to correct according to the NHBC. We had estimates, depending on which problems were to be fixed, and extent of repair, from £30,000 to over £100,000.
Common floor issues were found to be; noisy, bouncy and unlevel. Some might use other words to describe floor issues with new home, such as being; vibration, bouncey, bounce, noisey, noise, creaking, creeking, cracking, unlevel, not flat, poor, squeeky, squeaky, etc.
Floor problems (noisy, bouncy, unlevel) can be very expensive to correct according to the NHBC. We had estimates, depending on which problems were to be fixed, and extent of repair, from £30,000 to over £100,000.
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