Wednesday, 26 August 2009

Persimmon Homes, yet more bad news about the UK house builder

It never ceases to amaze me how long the bad news on Persimmon Homes has been going for, let alone for how much longer it will continue.

Best advice for those who've bought a new Persimmon Home (or Charles Church, part of Persimmon Group) is to get everything in writing and documented, then complain complain complain. If it's early on in your developments sales process then publicity signs detailing your plight will be highly effective, as Persimmon cares greatly about sales.

By complaining about the customer servie, rather than the quality of build, you are less likely to upset the value of your home, but will still be able to effect change.

Serious contruction faults, such as noisey floors due to the joist design and or installation are best dscussed privately with those on your estate, as issues like this can be very expensive to repair after construction according to the NHBC. By the way, don't expect much help from the NHBC, they talk a good talk in the first instance, but when you actually start the ball rolling with the NHBC resolution service we found the honesty and transparency quickly vanished, to be replaced with excuse after excuse, and delay after delay. We're well outside the initial 2 year warranty and still have serious issues with the original build of our home.

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