New Year, Same Problems, Can Charles Church Change in 2011

Poor Customer Service, Low Quality, and a lack of remedial work is still the theme for Charles Church in 2011. Just how long do we have to wait for simple plumbing issues to be fixed?

How many times can they (Charles Church, part of Persimmon Group plc, which also trades as Persimmon Homes) tell us they are going to fix them, only for them to do nothing?

The wait continues for a house we can live in or sell.

Persimmon Homes illegally demolished historic buildings in Banbury's conservation area to make way for apartments

In the news article, Devloper Lays Waste to Heritage, a housing developer has ignored planners and illegally demolished historic buildings in Banbury's conservation area to make way for apartments.

It was reported that Persimmon Homes has knocked down 17-19 North Bar despite warnings from officers at Cherwell District Council to stop work.

From my experience - with over 4 years experience of Persimmon Group plc, and their tactics, including so called 'indpendent reports' - I feel the judgment did not go far enough and that the fines need to be tougher.

Cowboy Builders, We've Had Enough of Charles Church

The lack of progress and constant battling gets harder and harder, but still we persist in complaining to Charles Church, Persimmon and the NHBC.

Maybe one day regulation and new laws will protect the home owner, and see that Charles Church builds home to a reasonable standard and that failures to do so are resolved in a reasonable time, with consideration for the home owner.

Westbury Homes, Persimmon Group plc, Feature on BBC Watchdog

Persimmon Group plc, again has one of it's company's featured on BBC Watchdog, regarding unsatisfactory quality and warranty complaints for Persimmon.

The original BBC Watchdog news article can be seen here.

Still Waiting on Charles Church (part of Persimmon Group plc)

Over four and a half years and still we wait for Charles Church to do the right thing.

The excuses and delays continue, with no resolution to our problems with the substandard new home they sold.

We continue to complain, and continue to wait for a satisfactory outcome.

Persimmon Group plc, Persimmon Homes, Charles Church, Westbury Partnerships

The advertising continues, painting a rosie picture of a safe investment in a new home from the Persimmon Group plc (which includes Charles Church and Persimmon Homes), yet the reality (in our 5th year) of waiting for snagging to be addressed is very different. In fact we feel our experience of buying a new home from the Persimmon Group plc is the total opposite of what we expected from the company's sales and marketing claims.

The customer complaints have continued for far to long with both Persimmon and Charles Church, with the standards being unsatisfactory.

Even the customer sales agents didn't give us an honest or accurate picture, with direct questions being answered incorrectly it later turned out. Yet at least one professional claimed the sales staff had been informed of issues with the new home prior to sale.

Does Anyone Care at Persimmon Homes or Charles Church

Customer Service is Dreadfull. I've never experienced anything this bad before. Years and Years go by, yet still simple faults are not being fixed.