This statement is taken from Persimmon Homes website. Dominic Harman, Persimmon Homes' Group Communications Director, statement:
"We welcome the new Consumer code for Housebuilders which we fully complied with in our original customer charter. The new Consumer Code has been developed over many months of consultation with industry stakeholders. It can only be seen as a positive step to further ensure homebuyers get the very best service that they should expect from a responsible and reliable house builder like Persimmon"
Wednesday, 7 July 2010
Tuesday, 6 July 2010
Kings Quarter, Bracknell, Charles Church New Homes
Kings Quarter, Siskin Gate, Jennett’s Park, Bracknell, Berkshire, RG12 8BF.
Review coming shortly.
Charles Church and Persimmon Homes, new developments and estate, get the inside track before you purchase.
Our reviews base quality on both the show home/s and the new estate as a whole, as well as factoring recent similar developments.
For customer service and warranty resolution issues, we weight the review more on new customers experiences over the last 2-5 years (or as long as issues take to resolve, 7 years is not uncommon with Persimmon Group plc). The new estate itself, with only a few homes sold/occupied will not be representative. In particular, it's easiest for Charles Churh to perform remedial work for a couple of house that have issues, whilst the contractors are still on site, plus if new buyers ask those first few customers about customer care and service they'll more likely give a good feedback in the first few months. Of course if you ask them 4 years later, when issues are still unresolved, then they might start to be just a little more critical.
Review coming shortly.
Charles Church and Persimmon Homes, new developments and estate, get the inside track before you purchase.
Our reviews base quality on both the show home/s and the new estate as a whole, as well as factoring recent similar developments.
For customer service and warranty resolution issues, we weight the review more on new customers experiences over the last 2-5 years (or as long as issues take to resolve, 7 years is not uncommon with Persimmon Group plc). The new estate itself, with only a few homes sold/occupied will not be representative. In particular, it's easiest for Charles Churh to perform remedial work for a couple of house that have issues, whilst the contractors are still on site, plus if new buyers ask those first few customers about customer care and service they'll more likely give a good feedback in the first few months. Of course if you ask them 4 years later, when issues are still unresolved, then they might start to be just a little more critical.
Wednesday, 23 June 2010
Tell Us About Your New Estate Development
Have you been looking at buying from a new Persimmon Homes or Charles Church estate? Or have you bought recently? We would like to hear your views as a potential new home owner from the Persimmon Group plc.
In particular we are interested in the 'perception of quality' that Charles Church (the luxury new homes division of Persimmon Group plc) uses to sell new homes (witness the standards and quality of the show homes and marketing presentation, versus the quality and standards of the actual homes they build to sell to you (but not to use as show homes).
In particular we are interested in the 'perception of quality' that Charles Church (the luxury new homes division of Persimmon Group plc) uses to sell new homes (witness the standards and quality of the show homes and marketing presentation, versus the quality and standards of the actual homes they build to sell to you (but not to use as show homes).
Monday, 7 June 2010
Thinking of Buying a Charles Church Home
I've had a lot of messages to me, from current and past customers of Charles Church. And most interestingly potential future buyers, whether of a brand new Charles Church home (enjoy the snagging, and get prepared for the long wait) or a second hand Charles Church home.
The second hand homes, may or may not have had any/all defects resolved. For serious issues, such as structural, it's wise to confer with your own surveyor, and the NHBC to check what would should be done if any.
The second hand homes, may or may not have had any/all defects resolved. For serious issues, such as structural, it's wise to confer with your own surveyor, and the NHBC to check what would should be done if any.
Sunday, 30 May 2010
Charles Church Floor and Plumbing Problems. Is It Only the First Owner that Need Worry?
After a long drawn out process, often taking 4 to 5 years, then maybe a floor fix, or plumbing fix might be implemented in ones property.
But the fixes the company uses can vary dramatically. Even though one house on an estate might be used as a test case, even if the approved fix is only just suitable for that house (and be aware that house may not be representative of the problem, it might be one of the better examples across a Charles Church estate), that house and others may enjoy a substantially better fix, than the approved (rolled out) method.
Why would Charles Church choose a 'representative home' as one with less of a problem? Because any 'approved fix' based on that home (even if unsuitable for the other homes) could save them money and still likely be rolled out for the other homes.
Noisy floors are one such example within a Charles Church home. When buying a Charles Church house design, which could be a larger or smaller design, either way, within the same house type, different fixes may have been done on different homes, some fixes better than others.
See comments below, for readers findings on Charles Church housing stock.
But the fixes the company uses can vary dramatically. Even though one house on an estate might be used as a test case, even if the approved fix is only just suitable for that house (and be aware that house may not be representative of the problem, it might be one of the better examples across a Charles Church estate), that house and others may enjoy a substantially better fix, than the approved (rolled out) method.
Why would Charles Church choose a 'representative home' as one with less of a problem? Because any 'approved fix' based on that home (even if unsuitable for the other homes) could save them money and still likely be rolled out for the other homes.
Noisy floors are one such example within a Charles Church home. When buying a Charles Church house design, which could be a larger or smaller design, either way, within the same house type, different fixes may have been done on different homes, some fixes better than others.
See comments below, for readers findings on Charles Church housing stock.
Friday, 21 May 2010
Charles Church & Persimmon Homes, Poor Customer Service, Low Quality
Charles Church continues not to fix the faults in our new home.
Friday, 7 May 2010
6th May 2010, Persimmon Homes on BBC Watchdog Again
The BBC Consumer Complaints Program, Watchdog, has again featured Persimmon Homes, and more specifically the luxury developer owned by the Persimmon Group plc, Charles Church.
Complaints regarding snagging, customer service, quality and the NHBC warranty and build control (quality control) continue to surface against Persimmon Homes and Charles Church.
For more information of Persimmon Homes Watchdog Customer Complaints, and the luxury builder (sister company) Charles Church follow this link.
Complaints regarding snagging, customer service, quality and the NHBC warranty and build control (quality control) continue to surface against Persimmon Homes and Charles Church.
For more information of Persimmon Homes Watchdog Customer Complaints, and the luxury builder (sister company) Charles Church follow this link.
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