Interesting article regarding plumbing or water for Westbury and Persimmon homes and Contaminated Water. A fault which we have raised concerns about with our home because the cold water drinking tap gives out hot water.
Two things about the article that sound all too familiar to us, are firstly having to run the kitchen drinking water tap for one litre before drinking (much more in our case), and secondly the idea of the builder only fixing one home on the estate and expecting other affected residents to fix their own contaminated water problems (which could be as much as £10,000).
Persimmon Homes surely realise this is not good enough. Persimmon Homes should we feel take serious snagging faults more seriously. We should be entitled to know that our drinking water is safe to drink, rather than Persimmon ignoring the problems in our new home.
Friday, 5 February 2010
Thursday, 4 February 2010
Consumer Code For Home Builders
Too little, too late is my view on the progress made by the NHBC and MD Insurance Services Ltd.
With the exisitng NHBC Buildmark Warranty problems (such as arbitration) it's worrying that an independent body was not involved with the protection of consumer rights for new homes. One has more rights buying a new toaster than buying a new home in the UK.
For those still trying to get Persimmon Group plc (includes Persimmon Homes, and Charles Church) to honour exisitng builders obligations for faults reported within the first two years, then this article may not give hope for a timely resolution.
With the exisitng NHBC Buildmark Warranty problems (such as arbitration) it's worrying that an independent body was not involved with the protection of consumer rights for new homes. One has more rights buying a new toaster than buying a new home in the UK.
For those still trying to get Persimmon Group plc (includes Persimmon Homes, and Charles Church) to honour exisitng builders obligations for faults reported within the first two years, then this article may not give hope for a timely resolution.
Congratulations Miller Homes - New Customer Charter
Miller Homes has a Customer Charter available for download on their website. If only all builders had such a document and honoured it. Congratulations Miller Homes, this commitment to customers is reason to celebrate, and prompted me to immediately go and see what New Houses Miller Homes had for sale on their website.
Residents at Luxury Housing Developments Built by Charles Church Were Threatening Legal Action
Charles Church mentioned in another article (prior to purchase by Persimmon Group plc, that also trade as Persimmon Homes). Whilst this article dates back to the late 1990's, I'm not sure if the situation is better yet - certainly our experience feels much worse than that described.
Customer complaints, faults and snags, defects and damage - we still feel we are going round in circles trying to get the builder to meet their obligations to repair faults in the first two years, only we're now almost two years on from those first two years.
Home owners listed problems, some of which were similar to ours, only we are still fighting this in 2010. Our home was built when Persimmon Group plc had already purchased Charles Church, and after Persimmon had opportunity (and describe as much in newspaper articles) to introduce Persimmon Management approach into Charles Church. Not sure it has made any difference to us.
Customer complaints, faults and snags, defects and damage - we still feel we are going round in circles trying to get the builder to meet their obligations to repair faults in the first two years, only we're now almost two years on from those first two years.
Home owners listed problems, some of which were similar to ours, only we are still fighting this in 2010. Our home was built when Persimmon Group plc had already purchased Charles Church, and after Persimmon had opportunity (and describe as much in newspaper articles) to introduce Persimmon Management approach into Charles Church. Not sure it has made any difference to us.
Delays and Denials Continue, Thank-You Persimmon Group plc
Still we are waiting for investigations and remedial works. The reasons given for delays keep changing (after each is explored for any validity) and the latest one contradicts all the others - makes me wonder if they even check against the false claims they previously made before presenting new ones to us.
I think they are getting tougher and tougher however, as they realise the collective cumulation of mistakes, false claims, management errors and a general lack of professional leadership paints an extraordinariliy bad picture of their behaviour and actions.
Open and Transparent would be a start. Should we just give in and pay for the works to be done privately? The builder seems determined for that to be the out come of our complaining.
I think they are getting tougher and tougher however, as they realise the collective cumulation of mistakes, false claims, management errors and a general lack of professional leadership paints an extraordinariliy bad picture of their behaviour and actions.
Open and Transparent would be a start. Should we just give in and pay for the works to be done privately? The builder seems determined for that to be the out come of our complaining.
Wednesday, 3 February 2010
The Delays Continue, Persimmon Group plc, Still Not Fixing Faults, Customer Services Not Helping
Despite our numerous customer complaints concerning faults and snagging items in our new home, we await the important repairs which might finally enable us to sell this home and put the nightmare behind us. But as a open and transparent investigation has not even happened, it doubtful in our minds that a solution can be found and implemented within 5-7 years of purchasing the house.
Monday, 1 February 2010
Complaints Flood in as Persimmon Pipes Burst - newspaper article, Hawick News
Couples dreams of spending Christmas in a new home from Persimmon Homes, read more here. Like many stories that we read, we can relate to the experiences that new home owners discuss with Persimmon Group plc.
One new home owner thought of a BIG way to get the message across, about feelings towards the developer, this is another, seperate story, on a Persimmon experience, and a protest bus.
Lastly, some of the complaints for another Persimmon Experience, at Elvetham Heath, naming some of the builders people. You may find some of the names listed here familiar to your, we did.
One new home owner thought of a BIG way to get the message across, about feelings towards the developer, this is another, seperate story, on a Persimmon experience, and a protest bus.
Lastly, some of the complaints for another Persimmon Experience, at Elvetham Heath, naming some of the builders people. You may find some of the names listed here familiar to your, we did.
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