Persimmon Homes, yet more bad news about the UK house builder

http://www.snagging.org/tag/Persimmon_Homes.html

It never ceases to amaze me how long the bad news on Persimmon Homes has been going for, let alone for how much longer it will continue.

Best advice for those who've bought a new Persimmon Home (or Charles Church, part of Persimmon Group) is to get everything in writing and documented, then complain complain complain. If it's early on in your developments sales process then publicity signs detailing your plight will be highly effective, as Persimmon cares greatly about sales.

By complaining about the customer servie, rather than the quality of build, you are less likely to upset the value of your home, but will still be able to effect change.

Serious contruction faults, such as noisey floors due to the joist design and or installation are best dscussed privately with those on your estate, as issues like this can be very expensive to repair after construction according to the NHBC. By the way, don't expect much help from the NHBC, they talk a good talk in the first instance, but when you actually start the ball rolling with the NHBC resolution service we found the honesty and transparency quickly vanished, to be replaced with excuse after excuse, and delay after delay. We're well outside the initial 2 year warranty and still have serious issues with the original build of our home.

Persimmon Homes, £10 million bonus package

John White is suggested as the largest share of the package.

http://www.telegraph.co.uk/finance/2929527/Persimmons-big-investors-back-10m-bonus-scheme.html

http://www.financemarkets.co.uk/2007/02/26/persimmon-reports-record-profits/

When so many unhappy customers tell me of the problems they have with Persimmon Homes, and then the sad death of a young boy in a Persimmon Homes, makes me question what the directors are doing to prevent the problems customers of Persimmon Homes are having to face.

http://www.telegraph.co.uk/news/uknews/3795238/Four-year-old-boy-crushed-to-death-by-stone-mantelpiece-inquest-hears.html

http://www.dailymail.co.uk/news/article-1095601/Boy-4-crushed-death-collapsed-50kg-stone-mantelpiece-held-plaster.html

Persimmon Homes - one of the more trajic customer stories

The most shocking of all the sad customer stories I've heard, was the death of a little boy in a Persimmon Home. The judges findings were of an inadequate set of standards regarding the installation of fire places. I question why the judge stop at criticising the standards for fire places when so many other areas in a Persimmon Group plc home also appear to have a lack of standards.

The coroner’s report said "The lack of national industry standards and regulation for the fitting of fire surrounds, including training, installation, quality inspection, secondary review and audit paper trails, were also a contributory factor," yet I see the electrics, the plumbing and heating installation, the floor joists, the brick works, etc etc to also have a lack of national industry standards in new homes. And with Charles Church (Persimmon) the training, installation, quality inspections and paper trails all seem inadequate in many areas, along with customer service and fault rectification by the builder.

http://www.northamptonchron.co.uk/news/Boy-4-killed-by-collapsing.4797240.jp

http://www.dailymail.co.uk/news/article-1095601/Boy-4-crushed-death-collapsed-50kg-stone-mantelpiece-held-plaster.html

http://www.24dash.com/news/Housing/2008-12-19-Mantelpiece-fixing-blunder-led-to-four-year-olds-death-inquest

http://www.snagging.info/forum/viewtopic.php?p=2391&sid=731be9da10204d457042daeb076600a8

http://www.contractjournal.com/Articles/2008/12/22/63325/boy-crushed-to-death-by-fireplace-collapse-in-persimmon-house.html

http://www.telegraph.co.uk/news/uknews/3795238/Four-year-old-boy-crushed-to-death-by-stone-mantelpiece-inquest-hears.html

http://www.brand-newhomes.co.uk/new_home_news.htm


Kind of sad that John White should comment on the Office of Fair Trading investigation (OFT investigation into house building in the UK) - Questions were also raised about the merit of the inquiry by John White, chairman of Britain's largest housebuilder Persimmon, who said: "I don't understand why this is an OFT matter."

http://www.telegraph.co.uk/finance/2810987/Builders-round-on-OFT-enquiry.html

http://business.timesonline.co.uk/tol/business/industry_sectors/construction_and_property/article1975346.ece

http://www.housepricecrash.co.uk/forum/index.php?showtopic=49776&mode=linear

http://www.telegraph.co.uk/finance/2929527/Persimmons-big-investors-back-10m-bonus-scheme.html - Does John White earn his money? I'd like to know how this could have been justified?

Persimmon plc is a quality housebuilder with 30 years experience. Nationwide the group incorporates 26 regional companies and the luxury home builder

The title above is a statement made by Persimmon plc, in a 56 page documented intened for schools.
As the unfortunate customer suffering in a Charles Church home, and having spoken to many Persimmon and Charles Church Home owners, I would strongly disagree with the use of the word 'quality', and also question if 'luxury' means an even higher standard in which case I would also disagree on that point.

My First Post on Persimmon Homes Blog

The first post. This blog will cover Charles Church as well, and a customers experience with the Persimmon Group, and the trading companys such as Persimmon Homes, Charles Church, Westbury Partnerships etc.

Having battled for many years to try to get serious home faults fixed by the company, one now has felt it's in the public interest to raise the matter. The OFT, trading standards, ASA all need to know and acknowledge the extent of the problems, problems the NHBC and Persimmon Group still seem to be in denial about.

Not the First Time, blogging on Persimmon Homes

The next post on the Charles Church Persimmon Home owners complaints blog. Let's hope the OFT can enforce and protect consumer rights where the builders and the NHBC have failed.

But is a voluntary code of practise going to acheive that, customer opinions will soon be made available.

Delays Continue, Why Are We Waiting . . .

No tangiable reasons given, just irrelevant excuses.

We have been given numerous reasons for delay, but none of them add up. And importantly they are generally given verbally, and when written are vague and difficult to comprehend what exactly (out of many possible interpretations) they are really trying to say.

As it later turned out, the vagueness could be used years later to explain a whole new reason and suggest we were already knowing and agreeing.