Wednesday, 14 April 2010

Perhaps Steve Roche should trying being a Persimmon new homes customer

Then maybe he will think differently about his claims for Persimmon Homes customer service, and better understand the customer complaints regarding quality, health and safety, etc.

To quote the article regarding Steve Roche of Persimmon Homes --- Steve Roche, managing director of Persimmon Homes Wessex, said: "We take all customer comments extremely seriously and we are sorry to hear of the problems experienced by Mrs Peplow at our Bowerhill development on Shackleton Close, Melksham.

"We understand that a plumber was called out last week to check the boiler and we are currently waiting to receive a copy of the plumber's report in order for us to review and undertake any necessary actions.

"We would like to take this opportunity to reaffirm our commitment to addressing purchaser issues by continuing to deliver the service our homeowners both expect and deserve." --- End of Article Quote

My own views on the (quoted and linked above) article . . . Well is that the whole truth, Mr Roche, we bought from Charles Church, the premium brand of the Persimmon Group plc, and nearly 4 years on the substandard workmanship has not beeen resolved. Including electrics, plumbing, a central heating installation which ignored manufacturers instructions, a gas fire installation which ignored manufacturers instructions, bouncy and noisy floors (which ignored site managers advice to the company, which the site manager alleged) and also appears to have ignored the lessons learned by Brian Thomson on a Charles Church estate built over 10 years ago, when £3 million contingency was put aside to fix problems including dropping, creaking and unlevel floors, and noise travelling through partition walls and floors. Deja Vu we feel, from our own experience.

Unfortunately such problems, for both Charles Church and Persimmon Homes continue, with customer complaints, issues, faults and problems, from the construction, design, workmanship, customer support and services. Will they ever sort themselves out.

1 comment:

  1. Would Persimmons please stop their lorries from blocking access to Dakota close, Bowerhill on a regular basis.