". . . some homebuyers experience significant detriment, distress and inconvenience that comes with major, or many, faults in a new home"

That was the findings of an OFT (Office of Fair Trading) Review.

In a Telegraph Article - Housebuilders have accused the Office of Fair Trading of jumping on a well-worn bandwagon after the competition watchdog launched a "toothless" investigation into the £20bn industry. Questions were also raised about the merit of the inquiry by John White, chairman of Britain's largest housebuilder Persimmon, who said: "I don't understand why this is an OFT matter."

The later findings of the OFT - ". . . some homebuyers experience significant detriment, distress and inconvenience that comes with major, or many, faults in a new home" - does not begin to describe the experience we have had, and continue to have with Charles Church, part of the Persimmon Group plc (they also trade under the name of Persimmon Homes and Westbury Partnerships).

Nearly 4 years on, and still we get denials, delays and a lack of honest and professional behaviour from the builder. We struggle to tell the difference between the Cowboys one sees on TV programs (e.g. Rogue Traders) and Charles Church.