Delays Continue, Why Are We Waiting . . .

No tangiable reasons given, just irrelevant excuses.

We have been given numerous reasons for delay, but none of them add up. And importantly they are generally given verbally, and when written are vague and difficult to comprehend what exactly (out of many possible interpretations) they are really trying to say.

As it later turned out, the vagueness could be used years later to explain a whole new reason and suggest we were already knowing and agreeing.

One Fix for You, Another for A Neighbour on the Same Estate

Similar issues reported, same company representative, but two completely different approaches to fixing the problem.

In one house they claim it's how it should be, in the other house they investigate and work to correct the issue.

Little did we know at the time, how this approach would continue in the future.

Our Surveyor is Entitled to His Opinion

That's what they told us when presented with a snagging report. And that is a fairly standard response to most things they don't want to discuss.

When they tell us 'that's your opinion' we know any further discussion is not going to happen, all because we ask a difficult question that they don't want to answer.

Attention to detail - I don't think so, we found the experience of a new home from the Persimmon Group plc to demonstrate anything but attention to detail.