Wasting More & More Customer Time, That's Charles Church Customer Service

Many years have passed since we moved into our new Charles Church home, but one thing stays constant, the poor customer service, the substandard construction, the quality issues with our home.

Delay after delay, excuse after excuse, Charles Church are fine if you don't spot the faults, but complain and try to get issues resolved and expect to see the other side to Charles Church.

I would never advise any one to purchase a home from Charles Church, nor any other company in the Persimmon Group, which includes Persimmon Homes.

Ewan Mackay, a Regional Director for Persimmon Homes. You Make Me Laugh

http://www.thesouthernreporter.co.uk/news/SNH-and-SEPA-add-weight.3750642.jp?articlepage=1

Regional director for Persimmon Homes East Scotland, Ewan Mackay, said: "It is normal for a development of this scale to generate comments from the local community and we are more than happy to work with the council and local planners to address these issues."

“As a responsible house builder we are committed to working closely with the communities in which we operate to ensure all issues are addressed and we will continue to do so at our Easter Langlee development.”

But Charles Church (part of Persimmon) won't fix our home, from the leaky plumbing to the faulty flooring, after many years . . . maybe Persimmon and Charles Church directors should try being a customer complaining for a fix, and see if it's rose tinted marketing they want to hear.

Could a £200 spend on a proper specification floor have saved £50k in repair costs

It seems likely, more news to follow, on the Charles Church blunder that could cost £1000's to put right.

£50k is just one estimate, taking labour and material and estimating temporary accomodation at 3 months . . . but Charles Church is known to take years over these matters just to finally get to a fix that might work, and then might move you out for a year whilst they try to implement it.

Charles Church Noisy & Bouncy Floors

Forget cowboys, is a knight in shinning armour trying to persuade you to rush into a questionable fix for noisy & bouncy floors (not spelt noisey), including deflection, springyness, springiness, bouncing, vibration, flex, damaged floor joists, floors not fit for purpose, unlevel floors, green brick work, dropped brick.
Don't take the short cut fix, make sure the Knight gives you a proper fix to the problem, not a minimum line of noggins across your joists. Read up on benefits of bridging using solid blocking rather than noggins (or herringbone cross bracing).

My Reasons for Not Recommending a Charles Church Home

From ones own experience of living in a new Charles Church home.

1. Poor Customer Service, over and over again - the worst I've ever experienced.
2. Poor Quality and Workmanship - original construction, snagging work, planning.
3. Poor Specification, particularly the things you can't see or don't notice initially (floor joists).
4. Dangersous faults - electrics, central heating (gas), security.
5. Misleading Sales & Marketing - what happened to property misdescriptions act?
6. Stress & illness from trying to fix points 1 to 5.
7. Extraordinary amount of time wasted trying to fix points 1 to 5 - measured in years.

Having talked to numerous owners, I would also not recommend buying a new home from Persimmon Homes or Charles Church.

Persimmon Homes Forums, Customer Complaints

We still wait for the house we paid for to be supplied to us, granted Persimmon Group plc gave us a house, just not in the condition we expected.

Many years on, and the simplist faults remain unfixed. Unfortunately the serious expensive to fix faults also remain unfixed.

Visit the internet web forum for home owners opinions and views on Charles Church and Persimmon Homes. But be aware, home owners are worried about the consequences of complaining - something Charles Church staff (inc Director level) are only too keen to remind customers when they are trying to get faults fixed.

Persimmon Homes Reviews & Customer Complaints

Are Persimmon Homes Good or Bad? Ones own experience of customers homes and conversations is that a Persimmon Homes buying experience is an unhappy one.

You can read reviews on Persimmon Homes and Customer Complaints at the dooyoo website.